PRESTILON offers tiered subscription plans based on the number of printers you manage:
Current pricing is available at prestilon.com or by contacting our sales team. All prices are listed in EUR. Prices shown are exclusive of applicable taxes. For business customers (B2B), VAT is applied according to the reverse-charge mechanism where applicable. For consumers (B2C) within the EU, applicable VAT will be calculated and displayed at checkout before payment.
Subscriptions are billed on a monthly or annual basis, depending on the plan you select at checkout. Annual plans offer a discounted rate compared to monthly billing.
- Your billing cycle begins on the date your subscription is activated
- Renewal charges are automatically applied on the same day each month or year
- You will receive an invoice by email before each renewal
- Annual plan billing is charged in full upfront at the start of each year
We accept the following payment methods:
- Credit and debit cards — Visa, Mastercard, American Express
- Bank transfer — available for annual Enterprise plans on request
All payments are processed securely through our payment provider. PRESTILON does not store your full card details — these are handled directly by our PCI-DSS compliant payment processor.
Where a free trial is offered, you may use PRESTILON at no charge for the duration of the trial period. No payment is taken during the trial.
You may cancel your subscription at any time from your account dashboard or by contacting our support team. Cancellation is effective immediately upon request.
- You request a refund within 14 days of your initial subscription purchase — applies equally to monthly and annual plans
- You experienced a verified technical failure caused by our platform that we were unable to resolve within a reasonable timeframe
- You were charged incorrectly or twice due to a billing error on our part
- Requests submitted after 14 days from the initial purchase date
- Renewal charges — automatic monthly or annual renewals are not refundable; cancel before renewal to avoid future charges
- Partial month or partial year refunds after active use of the service
- Cancellations due to change of mind after the 14-day refund window has passed
- Fees for additional printer seats already activated and used
If you are located in the European Union, you are normally entitled to a 14-day right of withdrawal under EU Directive 2011/83/EU on consumer rights. However, for digital services and software, this right expires as soon as service delivery begins.
You will be asked to confirm this waiver at the point of purchase. A copy of your confirmation will be included in your invoice email.
This does not affect your rights under our Refund Policy (Section 6), which may provide broader protections in certain circumstances.
If a payment fails, we will notify you immediately by email and retry the charge automatically over the following 7 days.
- You will receive an email notification on the day of the failed payment
- A second attempt will be made after 3 days
- A final attempt will be made after 7 days
- If all three attempts fail, your subscription is suspended — not deleted
You may upgrade or downgrade your plan at any time from your account dashboard.
- Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the current billing period.
- Downgrades take effect at the start of the next billing period. You will continue to have access to your current plan until then.
- If a downgrade reduces your printer limit below your currently bound devices, you will be prompted to manually remove hardware bindings before the change takes effect.
PRESTILON reserves the right to modify subscription pricing at any time. We will notify you by email at least 30 days in advance of any price change.
If you do not agree to the new pricing, you may cancel your subscription before the new price takes effect. Continued use of the service after the effective date constitutes acceptance of the updated pricing.
Before initiating a chargeback with your bank or card provider, we strongly encourage you to contact us first. Most billing issues can be resolved quickly by our support team.
We are committed to resolving any billing issue fairly and promptly. Please contact us and we will work with you to find a resolution.
For all billing questions, refund requests, or payment issues, please contact us through our support page. Include your account email and a description of the issue for fastest resolution.